All of our hard drive repairs come with a 120 day warranty on parts and labor.

How long will it take to recover the data from my hard drive?

Once approved for recovery, it will take on average 2 to 3 business days to complete.

What caused the hard drive failure?

Media failure and data loss can be the result of a variety of events and circumstances, some of which include human error, viruses, sabotage, corruption, natural degradation of media and environmental disasters such as fire and water damages

So my hard drive has failed, what should I do?

First and foremost, if you consider the data to be important, critical or irreplaceable the number one rule on avoiding data loss, is to shut down the computer, remove power from the device and immediately consult with a professional. Leaving your system running or using utilities in the case of a physical failure will likely cause more damage to the drive.

How safe is the data on my hard drive?

Our facilities, lab and office space are in a class "A" building with more than adequate security. Your drive will under no circumstance leave our premises, for we never outsource hard drive recoveries. All recovery work is administered on-site by our own dependable staff. After completion of any recovery, the individually assigned engineer and his direct manager have access to your data, which is stored on highly secure file servers.

What is the average life expectancy of a hard drive?
The conventional wisdom is that the general life span of a hard drive is approximately 5 years, but with constantly falling prices in hard drives, it is more sensible to replace your hard drives every 3 years.

What are the top 5 hard drive manufacturers?
The leading manufacturers of hard drives (internal and external) are Seagate, SmartDisk, Maxtor, Western Digital and LaCie.