What warranty do you offer on projector repair?
All of our projector repair services come with a 120 day warranty on parts and labour.
What is your typical turnaround time on projector repair?
Once a projector repair is authorized we see a typical 1-2 business day completion and testing time on a repair. If a projector part is required which is not in our vast in-house stock of parts, up to 3 business days can be added to the projector repair time as we need to order the needed part(s).
What kind of projector repairs can you perform?
Since we are able to perform board level repair on projectors, there aren´t many problems we cannot resolve. Some common problems we encounter and repair each day are error lights flashing, lines / irregularities in the image, power issues or no power at all, for example.
How to store and transport your projector?
Always shut down the projector by the standby or power button.
Wait until the fan(s) stop spinning and the projector is cool before moving it.
Unplug all of the cables and attach the lens cover cap.
Pack using original packaging whenever possible, if not available than use bubble wrap.
Avoid using excessive force when packing or using the projector.
What projector manufacturers do you support?
We support a number of projector manufacturers but the most common ones are:
3M, Acer, ASUS, BenQ, Canon, Casio, Dell, Epson, Hitachi, InFocus, JVC, LG, Mitsubishi, NEC, Optoma, Panasonic, Philips, Ricoh, Samsung, Sanya, Sceptre, Sharp, Sony, Toshiba, ViewSonic, etc.
What are the environments that I should avoid when using my projector?
Any environments that contain smoke, fog caused by fog machines, high humidity levels or a cooking grease. Particles from the aforementioned environments will make their way into the projector and deposit themselves on the mirrors and lenses distorting the colors and images.