• Telephone:

    416-999-4121

    Email:

    info@nptechnologies.ca

    Hours:

    Monday: 10am-6pm
    Tuesday: 10am-6pm
    Wednesday: 10am-6pm
    Thursday: 10am-6pm
    Friday: 10am-6pm
    Saturday: Closed
    Sunday: Closed

    Address:

    170 Esna Park Drive, Unit #1
    Markham, Ontario L3R 1E3
    (Steeles Ave. and Hwy. 404)

Virus Removal FAQ

What warranty do you offer on virus removal services?

We provide a money back guarantee that when we’re done with the service of your computer, all of the viruses will be gone.

How long will it take to remove all of the viruses from my computer?

Virus removal typically takes 2-6 hours depending on the severity of the infection.

What operating system do you support?

While supporting all of the operating systems including Macintosh, Linux and all of the windows versions from Windows 98 and on, we specialize in Windows XP, Windows Vista, Windows 7 and Windows 8.

Where did I get the virus from?

There are a lot of possibilities as to where you could have contracted the virus. The most common ways of infecting your computer is by opening an infected attachment in an email, opening a link with a virus, or installing an infected program / file on your computer.

So my computer is infected with virus, what should I do?

First and foremost, if you consider the data on your computer to be important, critical or irreplaceable the number one rule on avoiding data loss due to a virus infection, is to shut down the computer and immediately consult with a professional regarding virus removal. Leaving your system running can increase the level of infection.

What should I do after getting infected by a virus?

It is very important to immediately change all of the password on your online accounts.

These include:

  • Banking
  • Email
  • PayPal
  • Facebook
  • Etc.

The reason for this is because some viruses contain “keyloggers” that monitor the keystrokes on your keyboard and relay that information over the internet.

How did I become infected if I have an anti-virus program?

Most of the customers that come in for a virus removal service have an anti-virus program installed. Viruses have advanced throughout the years just as much as the technology it infects has and now they’re sophisticated enough to disable the anti-virus programs and block your internet browsing all while launching popups.